What to do If Email address / Password not Accepted?


Don't Worry! Sometimes we receive an error message showing that your email address or password are incorrect, in many cases this happens when your Roku has internet connection is disrupted.

Since you know, we're unable to stream Roku device if there occurs no internet connection. In case of disconnected internet, our app can't verify that the login information is correct (which requires internet access) it will give you an "incorrect email address / password" error.

This can also be resolved by following the steps below:

-  In Roku home page, Choose Settings > Network

-  Then finally scroll to the right to "Update the Connection"

You can try resetting it from our website's login page or by following this link incase if you believe that there is a problem with the password.

For more assistance you may reach us at +1-844-335-1304 also visits our website roku.com/link to know more about Roku troubleshooting.

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